Frequently Asked Questions

Orders & Shipping
How do I track my order?
You can track your order by logging into your account on randandbone.com. Once your order ships, you’ll receive a confirmation email with tracking information.

What shipping methods are available?
We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method selected at checkout.

Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast delivery, so changes or cancellations may not be possible once your order is confirmed. Please contact us immediately if you need assistance.

Returns & Exchanges
What is your return policy?
We accept returns within a specified period from the delivery date. Items must be unused, in their original condition, and accompanied by proof of purchase.

How do I initiate a return?
To start a return, visit randandbone.com and follow the instructions in the Returns section. You’ll receive a return authorization and further instructions via email.

When will I receive my refund?
Refunds are processed within a few business days after we receive your returned item. The timing may vary depending on your payment method.

Product Care
How should I care for my garment?
Care instructions are provided on the product label. We recommend following these guidelines to maintain the quality of your item.

Do you offer repairs or alterations?
We do not currently offer repair or alteration services. For minor repairs, we recommend consulting a professional tailor.

Account & Website
How do I reset my password?
Click the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password.

Can I update my account information?
Yes, you can edit your details at any time by logging into your account on randandbone.com.

General Questions
Where are your products made?
Our collections are crafted with high-quality materials and designed with attention to detail. Specific product origins are listed in the item descriptions.

Do you offer gift cards?
Yes, digital gift cards are available for purchase on randandbone.com and can be redeemed online.

How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter for the latest updates, exclusive offers, and styling inspiration.

For further assistance, please refer to the Help section on randandbone.com.